CloudWize Privacy Policy

Last Revised: June 21, 2020

CloudWize provides organizations with a SaaS solution of cloud architecture optimization, allowing cloud teams to monitor their cloud architecture (the “Platform”). CloudWize Owl Ltd. (“Company”, “our”, “we” or “us”) respects the privacy of the customers of our Platform and their authorized personnel who are granted with personal access permissions to use the Platform on behalf of Customer (“Customers” and “Authorized Personnel”, respectively) and visitors of our website at https://www.cloudwize.io/ (“Visitors” and the “Website”, respectively). This Privacy Policy (the “Privacy Policy”) is intended to describe our practices regarding the information we may collect from Customers, Authorized Personnel and Visitors (each and together “You” or “User”) which we process in connection with the use of our Website and Platform, as applicable (collectively – the “Service”), the manners in which we may use such information, and the options and rights available to you.

1. YOUR CONSENT

BY ACCESSING AND/OR USING THE SERVICE (OR ANY PART THEREOF), YOU AGREE TO THE TERMS AND CONDITIONS SET FORTH IN THIS PRIVACY POLICY, INCLUDING TO THE COLLECTION AND PROCESSING OF YOUR PERSONAL INFORMATION (AS DEFINED BELOW) IN THE EVENT YOU DECIDE TO PROVIDE US WITH SUCH. IF YOU DISAGREE TO ANY TERM PROVIDED HEREIN, YOU MAY NOT ACCESS OR USE THE WEBSITE.

Please note: you are not obligated by law to provide us with any Personal Information. You hereby acknowledge and agree that you are providing us with Personal Information at your own free will. You hereby agree that we may collect and use such Personal Information pursuant to this Privacy Policy and any applicable laws and regulations.

2. WHAT INFORMATION DO WE COLLECT FROM OUR USERS?

Non-personal Information: Un-identified and non-identifiable information pertaining to Users, which may be made available to us, or collected automatically via their use of the Website. Such Non-personal Information does not enable us to identify the person from whom it was collected, and mainly consists of technical and aggregated usage information which is not linked to an identifiable individual, such as the operating system and browser, duration of usage of the Website, User’s ‘click-stream’ activity, keyboard language, etc.
Personal Information: Individually identifiable information, namely information that identifies an individual or may with reasonable efforts or together with additional information we have access to, enable the identification of an individual, or may be of private or sensitive nature. Such Personal Information that is collected by us consists of the following types of information: (i) with regards to Visitors of the Website, we may collect IP address, device identifier, and personal details provided in connection with filling out of “contact us” form available on the Website, including name, e-mail address, role and Visitors’ company; and (ii) with regards to Customers and Authorized Personnel, we may collect name, image (if uploaded), login credentials (created by you or obtained from third-party pursuant to your consent) and your company organization’s name.

We do not collect any Personal Information from you or related to you without your approval, which is obtained, inter alia, through your active acceptance of this Privacy Policy.

3. HOW DO WE COLLECT INFORMATION ON OUR USERS?

We collect information through your use of the Website. In other words, we are aware of your usage of the Website and may gather, collect and record the information relating to such usage, including by using “cookies” and other tracking technologies, as further detailed in Section ‎7
We collect information which you provide us voluntarily. For example, we collect Personal information which you voluntarily provide when you use the “contact us” form on the Website or register to our Platform.
In addition, The Company may publish open positions in the Company via its website, Linkdin or Facebook page. In connection with this opportunity, we collect information that is provided to us by the job candidates (“Candidates”), when they apply to any of the open positions published by us, by e-mail, via LinkedIn or otherwise, and following their application.

4. WHY DO WE COLLECT INFORMATION ON OUR USERS?

To provide and operate our Service and related operations.
To allow Users to access (via User’s login credentials) certain components of our Platform or related services.
To display or send to you marketing and advertising material including general and personalized content.
To be able to deliver and enhance the Website and Platform, provide the Users with technical assistance and support.
To send you updates, notices, notifications, announcements, and additional information related to the Service.
To create cumulative statistical data and other cumulative information and/or other conclusive information that is non-personal, in which we and/or our business partners might make use of in order to operate and improve our Service and provide related services.
To comply with any applicable rule or regulation and/or response or defend against legal proceedings versus us or our affiliates.

5. LEGAL BASIS FOR COLLECTION AND PROCESSING INFORMATION

We collect and process your information for the purposes described in this policy, based at least on one of the following legal grounds:

i. With respect to Customers and Authorized Personnel:

Under our legitimate interests: We process your information for our legitimate interests while applying appropriate safeguards that protect your privacy. This means that we process your information for things like detecting, preventing, or otherwise addressing fraud, abuse, security, usability, functionality or technical issues with our services, protecting against harm to the rights, property or safety of our properties, or our users, or the public as required or permitted by law; enforcing legal claims, including investigation of potential violations of this Privacy Policy; in order to comply and/or fulfil our obligation under applicable laws, regulation, guidelines, industry standards and contractual requirements, legal process, subpoena or governmental request, as well as our Terms of Use.
With your consent: We ask for your agreement to collect your information for specific purposes and you have the right to withdraw your consent at any time. For example, we ask for your consent to upload your name and image to the Platform in order to personalize the Service;

ii. With respect to Visitors:

Under our legitimate interests: We process your information for our legitimate interests while applying appropriate safeguards that protect your privacy. This means that we process your information for things like detecting, preventing, or otherwise addressing fraud, abuse, security, usability, functionality or technical issues with our services, protecting against harm to the rights, property or safety of our properties, or our users, or the public as required or permitted by law; enforcing legal claims, including investigation of potential violations of this Privacy Policy; in order to comply and/or fulfil our obligation under applicable laws, regulation, guidelines, industry standards and contractual requirements, legal process, subpoena or governmental request, as well as our Terms of Use.
With your consent: We ask for your consent to process certain portions of your information for specific purposes, and you have the right to withdraw your consent at any time. For example, we ask for your consent to provide you with personalized content through the use of cookies or direct e-mail offers and other marketing material;

6. WHERE DO WE STORE USER’S PERSONAL INFORMATION?

Information regarding the Users will be maintained, processed and stored by us and our authorized affiliates and service providers in the United States, EU and in Israel, and as necessary, in secured cloud storage, provided by our third party service provider.

While the data protection laws in the above jurisdictions may be different than the laws of your residence or location, please know that we, our affiliates and our service providers that store or process your Personal Information on the our behalf are each committed to keep it protected and secured, pursuant to this Privacy Policy and industry standards, regardless of any lesser legal requirements that may apply in their jurisdiction.

You hereby accept the place of storage and the transfer of information as described above.

7. WHO DO WE SHARE USER INFORMATION WITH AND WHY?

We may share your Personal Information with third parties (or otherwise allow them access to it) only in the following manners and instances:

To satisfy any applicable law, regulation, legal process, subpoena or governmental request, whenever we believes in good faith that it is legally bound to share such information
To enforce this Privacy Policy and the Terms of Use including investigation of potential violations thereof.
To detect, prevent, or otherwise address fraud, security or technical issues.
To respond to User’s support requests.
To respond to claims that contact information or any other private or proprietary information (e.g. name, e-mail address, etc.) of a third-party has been used, posted or transmitted without their consent or as a form of harassment
To protect the rights, property, or personal safety of us, our Users or the general public
When we undergo any change in control, including by means of merger, acquisition or purchase of all or substantially all of its assets
To collect, hold and/or manage Users’ Personal Information through our authorized third party service providers , as contemplated hereunder, who may be located outside of Israel (for example: Google, Hubspot) Such third party services providers may receive or otherwise have access to our Users’ Personal Information, depending on each of their particular roles and purposes in facilitating and enhancing our Website and related services, namely to allow cloud hosting services, communication with Users, analytics of the functionality and usability of our Website. and may only use it for such purposes.
Pursuant to your explicit approval prior to the disclosure.

8. USING COOKIES AND OTHER TRACKING TECHNOLOGIES

We use certain monitoring and tracking technologies, including ones offered by third party service providers. These technologies are used in order to maintain, provide and improve our website on an ongoing basis, and in order to provide a better experience to our Users. For example, these technologies enable us to: (i) keep track of our Users’ preferences and authenticated sessions, (ii) secure our website by detecting abnormal behaviors, (iii) identify technical issues and improve the overall performance of our website, and (iv) create and monitor analytics.

Cookies: A cookie is a small data file that is downloaded and stored on your computer or mobile device when you visit our Website. Learn more about cookies here: allaboutcookies.org
Pixel Tags: Pixel tags (also commonly known as web beacons) are transparent images, iFrames, or JavaScript placed on a website that our third party service providers use to understand how our Users interact with them online.

We use the following third party ad exchanges, partners and service providers, which may use one or more of the above tracking technologies:

Google Analytics: We use Google analytics, a web analytics service provided by Google, Inc. Non-personal Information is transmitted to and stored by Google on their servers. Please visit Google Analytics find out how Google uses such information or how you can opt out of being tracked. https://policies.google.com/technologies/cookies.
Mailgun: We use Mailgun to send updates and notifications via e-mail to potential and existing Customers.

Learn more about your choices and how to opt-out of tracking technologies:

In order to delete or block any tracking technologies, please refer to the “Help” area on your internet browser for further instructions, or You may also opt out of third party tracking technologies by following the instructions provided by each third party service provider in its privacy policy listed above or visiting www.youronlinechoices.eu. Please note however that deleting any of our tracking technologies or disabling future tracking technologies may prevent you from accessing certain areas or features of our Website, or may otherwise adversely affect your user experience. Please note however that we do not respond to the ‘Do Not Track’ setting on your browser.

9. DIRECT MARKETING

You hereby agree that we may use your contact details provided during the filling of a registration form on the Website or otherwise provided to us, for the purpose of informing you regarding our products and services which may interest you, and to send to you other marketing material. You may withdraw your consent via sending us written notice by e-mail to the following address: [info@cloudwize.io] or by pressing the “Unsubscribe” button in the mail.

Please note that the Company may also contact you with important information regarding our Website. For example, we may notify you (through any of the means available to us) of changes or updates to our Website, payment issues, service maintenance, etc. You will not be able to opt-out of receive such service messages.

10. MINORS

To use our website, you must be over the age of sixteen (16). Therefore, we do not knowingly collect Personal Information from minors under the age of sixteen (16) and do not wish to do so. We reserve the right to request proof of age at any stage so that we can verify that minors under the age of sixteen (16) are not using the Website.

11. INFORMATION SECURITY

We employ industry standard procedures and policies to ensure the safety of its Users’ Personal Information, reduce the risks stemming from loss of information and prevent unauthorized use of any such information. However, no measure can provide absolute information security.

12. DATA RETENTION

We retain the Personal Information we collect only for as long as needed in order to provide you with our services and to comply with applicable laws and regulations. We then either delete from our systems or anonymize it without further notice to you.

If you withdraw your consent to us processing your Personal Information, we will delete your Personal Information from our systems (except to the extent such data in whole or in part to comply with any applicable rule or regulation and/or response or defend against legal proceedings versus us or our affiliates).

13. UPDATING, OBTAINING A COPY OF, OR DELETING YOUR PERSONAL INFORMATION

If the law applicable to you grants you such rights, you may ask to access, correct, or delete your Personal Information that is stored in our systems. You may also ask for our confirmation as to whether or not we process your Personal Information.

Subject to the limitations in law, you may request that we update, correct, or delete inaccurate or outdated information. You may also request that we suspend the use of any Personal Information whose accuracy you contest while we verify the status of that data.

Subject the limitations in law, you may also be entitled to obtain the Personal Information you directly provided us (excluding data we obtained from other sources) in a structured, commonly used, and machine-readable format and may have the right to transmit such data to another party.

If you wish to exercise any of these rights, contact us at: [info@cloudwize.io]. When handling these requests, we may ask for additional information to confirm your identity and your request. Please note, upon request to delete your Personal Information, we may retain such data in whole or in part to comply with any applicable rule or regulation and/or response or defend against legal proceedings versus us or our affiliates

To find out whether these rights apply to you and on any other privacy related matter, you can contact your local data protection authority if you have concerns regarding your rights under local law.

14. JOB CANDIDATES

We welcome all qualified Candidates to apply to any of the open positions posted at the Website, Facebook or LinkedIn, by sending us their contact details and CV (“Candidates Information”). Since privacy and discreetness are very important to our Candidates, we are committed to keep Candidates’ Information private and use it solely for our internal recruitment purposes (including for identifying Candidates, evaluating their applications, making hiring and employment decisions, and contacting Candidates by phone or in writing).

Please note that the Company may retain Candidates Information submitted to it even after the applied position has been filled or closed. This is done so we could re-consider Candidates for other positions and opportunities at the Company; so we could use their Candidates Information as reference for future applications submitted by them; and in case the Candidate is hired, for additional employment and business purposes related to their work.

If you previously submitted your Candidates Information to the Company, and now wish to access it, update it or have it deleted from our systems, please contact us at [info@cloudwize.io]

15. UPDATES TO THIS PRIVACY POLICY

We reserve the right to change this policy at any time, so please re-visit this page frequently. We will notify you regarding substantial changes of this Privacy Policy by changing the link to the Privacy Policy in the Service and/or by sending you an e-mail regarding such changes to the e-mail address that you provided during registration. Such substantial changes will take effect seven (7) days after such notice was provided on our Website or sent by e-mail. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last Revised” date and your continued use of the Website after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.

16. GENERAL INFORMATION

This Privacy Policy, its interpretation, and any claims and disputes related hereto, shall be governed by the laws of the State of Israel, without respect to its criminal law principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being litigated in and decided exclusively by a court of competent jurisdiction located in Tel Aviv, Israel.

This Privacy Policy was written in English, and may be translated into other languages for your convenience. If a translated (non-English) version of this Privacy Policy conflicts in any way with the English version, the provisions of the English version shall prevail.

17. HAVE ANY QUESTIONS?

If you have any questions (or comments) concerning this Privacy Policy, you are welcome to send us an e-mail at: [info@cloudwize.io] and we will make an effort to reply within a reasonable timeframe.